Privacy Policy
Effective Date: 16th May 2025
This Privacy Policy explains how Wellbizco collects, uses, stores, and protects your information when you use any of our services, including Wellbizco Assist, Wellbizco Flow, Wellbizco Sites, and Wellbizco Socials. By using our platforms or subscribing to our communications, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal and business information necessary to deliver our services. This includes your full name, email address, and other contact details. We also collect your business name, website, and service preferences to tailor our support and offerings.
Payment details are processed securely through third-party payment processors and are not stored directly by Wellbizco. We collect any content you provide for use on your websites, social media, or internal platforms as part of your service delivery.
We also gather analytics and usage data through cookies and integrated tools to understand how you interact with our platforms. In addition, we collect login and session information, including security tokens, to protect access and ensure account security.
2. Use of Cookies
All Wellbizco platforms use cookies to improve your experience. Cookies are small files stored on your device that help us analyse traffic, remember preferences, and personalise content.
These cookies help us understand which features perform well, track activity across dashboards, maintain secure logins, and send updates relevant to your preferences. Because our platforms are integrated, some cookies communicate across Wellbizco Flow, Wellbizco Sites, Wellbizco Assist, and Wellbizco Socials to provide a consistent and seamless experience.
You can manage or disable cookies in your browser settings; however, disabling them may affect the functionality and user experience of our services.
3. Security and Session Tokens
We use security tokens and encrypted sessions to protect your account and maintain secure access to our platforms. These tokens are automatically generated when you log in and help identify active users, safeguard your data, and prevent unauthorised access.
We do not request or store your passwords. You are responsible for maintaining the security and confidentiality of your login credentials.
4. Data Retention and Client Requests
We retain your data only as long as necessary to deliver services effectively. Clients have the right to request deletion of their data, but this can only be processed once all active subscriptions have been cancelled.
While you are an active client, we must retain your data to provide services and maintain functionality. After cancellation, you may email our support team to request complete deletion of your account and all associated data.
Once your request is confirmed, we will permanently erase your data from our systems within 30 working days.
5. Newsletter and Marketing Communications
If you subscribe to our newsletter or updates, you agree to receive service announcements, platform updates, industry insights, and promotional content from Wellbizco.
You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. We promptly honour all unsubscribe requests and respect your communication preferences at all times.
6. Third-Party Tools and Data Sharing
Some aspects of our platform may rely on third-party services such as payment gateways, analytics tools, and marketing platforms. These services operate under their own privacy policies and are used solely for the purpose of delivering services, tracking performance, or communicating with you.
We do not sell, rent, or trade your personal information to any third parties under any circumstances.
7. Your Rights
You have the right to request a copy of the information we store about you and to ask us to correct any inaccurate or outdated data.
You may also withdraw consent to marketing communications or request full deletion of your data after ending your subscription. To exercise any of these rights, please contact our support team at connect@wellbiz.co.
8. Platform-Specific Considerations
Each Wellbizco service uses data differently depending on its function. Wellbizco Assist supports virtual task management and may access calendars, files, and communication tools necessary for fulfilling requested tasks.
Wellbizco Flow manages client bookings, payments, automation dashboards, and related client information. Wellbizco Sites stores and hosts website content, images, forms, and any data submitted through those forms.
Wellbizco Socials is used to plan and publish content, monitor performance, and manage engagement analytics. Data shared through one platform may be used across others to maintain consistency and better support your business goals.
9. Policy Updates
We may update this Privacy Policy to reflect changes in technology, legal obligations, or service improvements. If any significant changes occur, we will notify clients via email or dashboard alerts.
Continued use of our services after updates means that you accept the revised policy.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, you may contact us at: